Reader FAQ

How to respond to questions your readers might ask

17 articles in this collection
Written by Jason, Matt Kinder, and Julian Charnas

Updating Your Pico Password

Changing your password used to log in through Pico.

Written by Jason
Updated over a week ago

Gift Subscriptions

Written by Julian Charnas
Updated over a week ago

Changing reader's subscription plan

Written by Matt Kinder
Updated over a week ago

Reader wants to delete their account

Written by Matt Kinder
Updated over a week ago

Reader wants to change their email address

How to help your reader change their email address

Written by Matt Kinder
Updated this week

Issuing refunds, canceling an ongoing payment, and re-sending receipts

Written by Matt Kinder
Updated over a week ago

Reader receives a 422 error code

Written by Matt Kinder
Updated over a week ago

Updating Payment Information for Subscription

Changing payment, new credit card

Written by Julian Charnas
Updated over a week ago

A reader doesn't want to pay with a credit card. What are the other options?

Written by Matt Kinder
Updated over a week ago

Logging In

Reader is not receiving a confirmation email

Written by Matt Kinder
Updated over a week ago

Do I need a password to log in?

No, but you may for gated content in mobile Facebook and Twitter browsers

Written by Matt Kinder
Updated over a week ago

Billing and Payments

Help! I meant to enter a discount code

Written by Matt Kinder
Updated over a week ago

Why is the price $0?

Written by Matt Kinder
Updated over a week ago

How do I get a receipt?

Quick steps on how to send your reader a receipt

Written by Matt Kinder
Updated this week

Payment isn't going through

Written by Matt Kinder
Updated over a week ago

How to cancel a monthly subscription or donation

Written by Matt Kinder
Updated over a week ago

Account Management

How does a reader manage newsletter preferences?

Easily on site! Or on any Pico-hosted landing page for your community.

Written by Matt Kinder
Updated over a week ago