Reader FAQ

How to respond to questions your readers might ask

16 articles in this collection
Written by Tabitha Sin

How do I send a receipt?

Quick steps on how to send a receipt to your reader.

Written by Tabitha Sin
Updated over a week ago

Gift Subscriptions

How to gift a subscription.

Written by Tabitha Sin
Updated over a week ago

Changing member's recurring payment plan

Members have the ability to edit their recurring subscription or donation plan from their account management menu.

Written by Tabitha Sin
Updated over a week ago

User wants to delete their account

Steps on how a user's Pico account can be deleted.

Written by Tabitha Sin
Updated over a week ago

Issuing refunds, canceling an ongoing payment, and re-sending receipts

How to issue refunds, cancellations, and re-send receipts through the Contacts section of the Pico Dashboard.

Written by Tabitha Sin
Updated over a week ago

Updating Payment Information for Subscription

How to change your payment and add a new credit card.

Written by Tabitha Sin
Updated over a week ago

Reader is not receiving a confirmation email

Confirmation emails are sent immediately, but you can also manually send one out.

Written by Tabitha Sin
Updated over a week ago

How does a reader manage newsletter preferences?

Readers can manage their newsletter preferences through their Pico-managed account.

Written by Tabitha Sin
Updated over a week ago

A reader doesn't want to pay with a credit card. What are the other options?

Written by Tabitha Sin
Updated over a week ago

Why do I see a recurring charge after a single payment?

Recurring charges on banking statements are simply to ensure that Stripe can store the card for future purchases.

Written by Tabitha Sin
Updated over a week ago

Updating Your Pico Password

How to update your password through Pico.

Written by Tabitha Sin
Updated over a week ago

Reader Receives a 422 Error Code

Written by Tabitha Sin
Updated over a week ago

Do I need a password to log in?

A password isn't required, but it would be helpful to set up. Learn how to create one.

Written by Tabitha Sin
Updated over a week ago

Help! I meant to enter a discount code!

Written by Tabitha Sin
Updated over a week ago

Payment Isn't Going Through

Why isn't a reader's payment going through?

Written by Tabitha Sin
Updated over a week ago

Reader wants to change their email address

How to help your reader change their email address

Written by Tabitha Sin
Updated over a week ago