Reader FAQ
How to respond to questions your readers might ask
16 articles in this collection
Written by Matt Kinder and Julian Charnas
Written by Matt Kinder and Julian Charnas
Gift Subscriptions
Written by Julian Charnas
Updated over a week ago
Updated over a week ago
Changing reader's subscription plan
Written by Matt Kinder
Updated over a week ago
Updated over a week ago
Reader wants to delete their account
Written by Matt Kinder
Updated over a week ago
Updated over a week ago
Reader wants to change their email address
Readers can change their email by following these steps
Written by Matt Kinder
Updated over a week ago
Updated over a week ago
Issuing refunds, canceling an ongoing payment, and re-sending receipts
Written by Matt Kinder
Updated over a week ago
Updated over a week ago
Reader receives a 422 error code
Written by Matt Kinder
Updated over a week ago
Updated over a week ago
Updating Payment Information for Subscription
Changing payment, new credit card
Written by Julian Charnas
Updated over a week ago
Updated over a week ago
A reader doesn't want to pay with a credit card. What are the other options?
Written by Matt Kinder
Updated over a week ago
Updated over a week ago
Logging In
Reader is not receiving a confirmation email
Written by Matt Kinder
Updated over a week ago
Updated over a week ago
Do I need a password to log in?
No, but you may for gated content in mobile Facebook and Twitter browsers
Written by Matt Kinder
Updated this week
Updated this week
Billing and Payments
Help! I meant to enter a discount code
Written by Matt Kinder
Updated over a week ago
Updated over a week ago
Why is the price $0?
Written by Matt Kinder
Updated over a week ago
Updated over a week ago
How do I get a receipt?
Written by Matt Kinder
Updated over a week ago
Updated over a week ago
Payment isn't going through
Written by Matt Kinder
Updated over a week ago
Updated over a week ago
How to cancel a monthly subscription or donation
Written by Matt Kinder
Updated over a week ago
Updated over a week ago