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Reader FAQ
Reader FAQ
How to respond to questions your readers might ask
16 articles in this collection
Written by
Tabitha Sin
How do I send a receipt?
Quick steps on how to send a receipt to your reader.
Written by
Tabitha Sin
Updated over a week ago
Gift Subscriptions
How to gift a subscription.
Written by
Tabitha Sin
Updated over a week ago
Changing member's recurring payment plan
Members have the ability to edit their recurring subscription or donation plan from their account management menu.
Written by
Tabitha Sin
Updated over a week ago
User wants to delete their account
Steps on how a user's Pico account can be deleted.
Written by
Tabitha Sin
Updated over a week ago
Issuing refunds, canceling an ongoing payment, and re-sending receipts
How to issue refunds, cancellations, and re-send receipts through the Contacts section of the Pico Dashboard.
Written by
Tabitha Sin
Updated over a week ago
Updating Payment Information for Subscription
How to change your payment and add a new credit card.
Written by
Tabitha Sin
Updated over a week ago
Reader is not receiving a confirmation email
Confirmation emails are sent immediately, but you can also manually send one out.
Written by
Tabitha Sin
Updated over a week ago
How does a reader manage newsletter preferences?
Readers can manage their newsletter preferences through their Pico-managed account.
Written by
Tabitha Sin
Updated over a week ago
A reader doesn't want to pay with a credit card. What are the other options?
Written by
Tabitha Sin
Updated over a week ago
Why do I see a recurring charge after a single payment?
Recurring charges on banking statements are simply to ensure that Stripe can store the card for future purchases.
Written by
Tabitha Sin
Updated over a week ago
Updating Your Pico Password
How to update your password through Pico.
Written by
Tabitha Sin
Updated over a week ago
Reader Receives a 422 Error Code
Written by
Tabitha Sin
Updated over a week ago
Do I need a password to log in?
A password isn't required, but it would be helpful to set up. Learn how to create one.
Written by
Tabitha Sin
Updated over a week ago
Help! I meant to enter a discount code!
Written by
Tabitha Sin
Updated over a week ago
Payment Isn't Going Through
Why isn't a reader's payment going through?
Written by
Tabitha Sin
Updated over a week ago
Reader wants to change their email address
How to help your reader change their email address
Written by
Tabitha Sin
Updated over a week ago