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Reader FAQ
Reader FAQ
How to respond to questions your readers might ask
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18 articles in this collection
Written by
Jason,
Julian Charnas,
Pico Engineering
and 1 other
Updating Your Pico Password
Changing your password used to log in through Pico.
Written by
Jason
Updated over a week ago
Gift Subscriptions
Written by
Julian Charnas
Updated over a week ago
Changing member's recurring payment plan
Written by
Pico Engineering
Updated over a week ago
User wants to delete their account
Written by
Pico Engineering
Updated over a week ago
Reader wants to change their email address
How to help your reader change their email address
Written by
Pico Engineering
Updated over a week ago
Issuing refunds, canceling an ongoing payment, and re-sending receipts
Written by
Pico Engineering
Updated over a week ago
Reader receives a 422 error code
Written by
Pico Engineering
Updated over a week ago
Updating Payment Information for Subscription
Changing payment, new credit card
Written by
Julian Charnas
Updated over a week ago
A reader doesn't want to pay with a credit card. What are the other options?
Written by
Pico Engineering
Updated over a week ago
Logging In
Reader is not receiving a confirmation email
Written by
Pico Engineering
Updated over a week ago
Do I need a password to log in?
No, but you may for gated content in mobile Facebook and Twitter browsers
Written by
Pico Engineering
Updated over a week ago
Billing and Payments
Help! I meant to enter a discount code
Written by
Pico Engineering
Updated over a week ago
Why is the price $0?
Written by
Pico Engineering
Updated over a week ago
How do I get a receipt?
Quick steps on how to send your reader a receipt
Written by
Pico Engineering
Updated over a week ago
Payment isn't going through
Written by
Pico Engineering
Updated over a week ago
How to cancel a monthly subscription or donation
Written by
Pico Engineering
Updated over a week ago
Why do I see a recurring charge after a single payment?
Recurring charges on banking statements are simply to insure that Stripe can store the card for future purchases.
Written by
Caleb Kitchen
Updated over a week ago
Account Management
How does a reader manage newsletter preferences?
Easily on site! Or on any Pico-hosted landing page for your community.
Written by
Pico Engineering
Updated over a week ago