Reader FAQ

How to respond to questions your readers might ask

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18 articles in this collection
Written by Jason, Julian Charnas, Pico Engineering and 1 other

Updating Your Pico Password

Changing your password used to log in through Pico.

Written by Jason
Updated over a week ago

Gift Subscriptions

Written by Julian Charnas
Updated over a week ago

Changing member's recurring payment plan

Written by Pico Engineering
Updated over a week ago

User wants to delete their account

Written by Pico Engineering
Updated over a week ago

Reader wants to change their email address

How to help your reader change their email address

Written by Pico Engineering
Updated over a week ago

Issuing refunds, canceling an ongoing payment, and re-sending receipts

Written by Pico Engineering
Updated over a week ago

Reader receives a 422 error code

Written by Pico Engineering
Updated over a week ago

Updating Payment Information for Subscription

Changing payment, new credit card

Written by Julian Charnas
Updated over a week ago

A reader doesn't want to pay with a credit card. What are the other options?

Written by Pico Engineering
Updated over a week ago

Logging In

Reader is not receiving a confirmation email

Written by Pico Engineering
Updated over a week ago

Do I need a password to log in?

No, but you may for gated content in mobile Facebook and Twitter browsers

Written by Pico Engineering
Updated over a week ago

Billing and Payments

Help! I meant to enter a discount code

Written by Pico Engineering
Updated over a week ago

Why is the price $0?

Written by Pico Engineering
Updated over a week ago

How do I get a receipt?

Quick steps on how to send your reader a receipt

Written by Pico Engineering
Updated over a week ago

Payment isn't going through

Written by Pico Engineering
Updated over a week ago

How to cancel a monthly subscription or donation

Written by Pico Engineering
Updated over a week ago

Why do I see a recurring charge after a single payment?

Recurring charges on banking statements are simply to insure that Stripe can store the card for future purchases.

Written by Caleb Kitchen
Updated over a week ago

Account Management

How does a reader manage newsletter preferences?

Easily on site! Or on any Pico-hosted landing page for your community.

Written by Pico Engineering
Updated over a week ago