Once payments have been made, Pico allows both users and community admins to manage payments.
Updating Payment Methods
Users can always update the payment methods they have on file with Pico:
If a payment on a recurring product fails (whether it be donations, pledges, and/or subscriptions), Pico will send out an email to the user to update their payment method. Doing so within 21 days will allow the recurring payment to continue uninterrupted. In some cases, Stripe's automatic retry logic will be able to process the payment with no change.
If the three automated attempts fail, Stripe will delete the subscription, and users will need to create a new payment from within Pico.
Switching Payment Plans
If a Community offers more than one payment option for recurring products, users can log in to their accounts and select to switch to a different option. This applies to both billing frequency (monthly or yearly) and payment value. To learn more:
For products with recurring payments (donations, pledges, and subscriptions), users can cancel their next payment by logging in to their account. Because products are always paid at the beginning of the cycle in Pico, this will be effective on the next billing date, and users will retain benefits of their payment until the product cancels.
To revoke access immediately, including for passes, Community admins must make a change from within the Pico Dashboard.
In the case of billing discrepancies, users can request refunds or receipts, both of which can be managed from within the Pico Dashboard.
Payments outside of Pico
If you are processing payment outside of Pico and wish to grant access to users, you can do so via a Whitelist. Whitelists do not renew automatically so we recommend encouraging users to pay through Pico whenever possible.
We can also assist with migrating from other platforms to Pico.
⚠️ Note: Even though Pico processes payments through Stripe, payments created directly through the Stripe dashboard are not automatically synced to Pico so we encourage users to create subscriptions or recurring donations through Pico wherever possible.