Sometimes, we find it may be best for troubleshooting to have access to your Wordpress website so that we can view the setup and configuration of the Pico Plugin.

Step 1

Log in to your Wordpress website. If you are using Wordpress hosting, you will first need to log in and then select WP Admin from the account dashboard:

Image of your Wordpress Admin menu with a red box around WP Admin link at the bottom.

Step 2

Once logged in to the website Dashboard, select Users from the options on the left-hand side.

Step 3

Select Add New from either the top of the page or in the new dropdown:

A red arrow points to Add New under All Users in the lefthand Menu. Another red arrow pointing to the blue box Add New next to the Users heading.

Step 4

In the Add User screen, set up a user for the Pico Support team. The user should have the username set to "PicoSupport" and the email set to "[email protected]". Additionally, you will want to make sure that the role of the user is set to Administrator so that the team can properly see all areas of the Pico installation. Please make sure that the box for "Send the new user an email about their account" is selected.

Step 5

Once you have filled that out, select Add New User, and we will be notified of the credentials. Additionally, inform us that you have granted access to the website and let us know your login URL for your website.

Removing Pico Support From Your Website

Once we have completed our support for your website, you may want to remove the Pico Support account.

To remove the Pico Support user, simply navigate back to the All Users page, hover over the Pico Support account, and select "Delete."

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