⚠️ This article refers to Pico Version 1.17 and will be removed or updated in the future once we release Pico Version 2.0.
Sometimes we find that it may be best for troubleshooting to have access to your Wordpress website so that we can view the setup and configuration of the Pico Plugin.
Log in to your Wordpress website. If you are using Wordpress hosting you will first need to log in, then select WP Admin from the account dashboard:
Once logged in to the website Dashboard, select "Users" from the options on the left-hand side:
Select "Add New" from either the top of the page or in the new dropdown:
In the Add User screen, set up a user for the Pico Support team. The user should have the username set to "PicoSupport" and the email set to "[email protected]". Additionally, you will want to make sure that the role of the user is set to Administrator so that the team can properly see all areas of the Pico installation. Please make sure that the box for "Send the new user an email about their account" is selected.
Once you have filled that out, select "Add New User" and we will be notified of the credentials. Additionally, inform us that you have granted access to the website and let us know your login URL for your website.
Removing Pico Support From Your Website
Once we have completed our support for your website, you may want to remove the Pico Support account.
To remove the Pico Support user, simply navigate back to the All Users page, hover over the Pico Support account, and select "Delete"